Privacy Policy

Information we handle

• Account and contact information — the name, email address and phone number used to create and sign in to a customer account.
• Participant information — the players you add to your account, such as name, birth year, and optional team or position details used to schedule appropriate training.
• Bookings — the service, date, time, resource and participant for each session, along with its status and history of changes such as reschedules or cancellations.
• Affiliations — whether an account is associated with an organization that qualifies for preferred pricing, and the dates of that association.
• Payment status and transaction metadata — amounts owed and recorded, the method used, and provider reference identifiers and result codes for a transaction.
• Notifications — the transactional emails we send about your bookings and the delivery status of those messages.

Card information

Elevate XIX does not store raw card numbers. When a card payment is offered, the card details are tokenized and processed by our payment provider. Our application stores only non-sensitive results of that process — such as the transaction status, a provider reference and the last-four digits or card brand where the provider returns them.

Why we handle it

We use this information to operate the facility: to create and secure your account, schedule and staff sessions, apply the correct price, record whether a session has been paid, and send you transactional messages about your bookings. We do not sell your information, and we do not use it for advertising.

Who can see it

Customers can see only their own account, participants and bookings. Elevate XIX staff and administrators can see the scheduling and payment information needed to run the facility. Information is shared with service providers only to the extent needed to deliver the service — our hosting and database provider, our payment provider, our email delivery provider, and our accounting system.

Retention and security

Account, participant, booking and payment records are retained while your account is active and afterward as needed for business and record-keeping purposes. Access is restricted by authentication and per-account authorization rules, and sensitive credentials are held only in server-side configuration.

Children

Participant records for minors are created and managed by a parent or guardian through their own account. Minors do not create accounts directly.

Your choices and contact

You can review and update your account and participant information in the customer portal, and you can ask Elevate XIX staff to correct or remove information we hold about you. Questions about this policy can be directed to Elevate XIX staff. See also our Terms of Use.